Refund and Trial Policy

1. Complimentary 30-Minute Trial Class

We believe every parent and student deserves the opportunity to assess teacher rapport, recitation quality, and classroom software before making any financial commitment:

• No Credit Card Required: Trial classes are 100% free. We never request credit card, debit card, or payment credentials to schedule a trial.
• No Auto-Enrollment: You will never be automatically charged or converted into a paid subscription upon completing your trial session.
• Independent Decision: After the trial, you decide whether to proceed with regular enrollment, request an alternative instructor, or discontinue without obligation.

2. 7-Day Money-Back Satisfaction Policy

When you transition from a trial class into your first paid monthly billing cycle, your investment is protected by our 7-Day Satisfaction Policy:

• Eligibility Window: If you or your child are not completely satisfied with your assigned instructor, teaching methodology, or scheduling arrangements within the first 7 calendar days of your initial paid cycle, you may request a full refund.
• Full Tuition Refund: We will issue a 100% refund of the monthly tuition fee paid for that initial billing month.
• Tutor Change Option: Alternatively, families may request a complimentary reassignment to another certified male or female instructor without forfeiting their remaining lesson credits.

3. Monthly Subscriptions, Pauses & Cancellations

We offer flexible Quranic education without long-term binding contracts:

• No Annual Lock-In: Tuition is billed month-to-month. You may pause or discontinue enrollment at the conclusion of any billing month.
• Cancellation Notice: To ensure proper administrative scheduling and tutor timetable adjustments, we request at least 7 calendar days’ notice prior to your next monthly billing date.
• Mid-Month Discontinuation: In normal circumstances, tuition fees for past, commenced, or unattended sessions within an active billing month are non-refundable. However, in extraordinary situations (such as documented prolonged illness or emergency travel), unused lessons may be credited or refunded upon administrative review.

4. Missed Classes, Makeups & Tutor Absence Guarantee

Because tutors reserve dedicated 30-minute instructional slots specifically for each student, missed classes are handled under our fair makeup framework rather than direct cash refunds:

• Student Notice: With at least 6 hours advance notice, missed sessions can be made up within the same calendar billing month.
• Student No-Shows: Classes missed without notice cannot be refunded or made up.
• Tutor Absence Guarantee: If an instructor misses a class due to illness or technical disruption, the academy guarantees a prompt makeup session, a certified substitute teacher, or a pro-rata tuition credit applied to your subsequent monthly invoice.

5. Refund Processing Timeline & Payment Methods

Approved refunds are credited back to the original method of payment:

6. How to Request a Refund or Pause

To initiate a refund request under our 7-Day Satisfaction Policy or discuss subscription adjustments, please submit your request to:

• Email: billing@quranclassesacademy.com
• WhatsApp Support: +92-303-422-8402 (Reference: “Billing & Refund Request”)

Please include the student’s name, registered email address, assigned tutor’s name, and the reason for your request. Our billing coordinator will respond within 24 to 48 hours.